"Guided access app unavailable" alert prompt for iPad kiosk app

Developer Tools & Services General
db42 OP
Created Feb ’17
Replies 4
Boosts 0
Views 7.7k
Participants 5

Hi,


We have an app that is run in kiosk. We configure the app to run in single app mode using apple configurator.


Device: iPad Pro (9.7 inch)

OS: iOS 10.2


The app was installed 3 weeks ago and suddenly, the app becomes unusable and an error alert popped up


"Guided access app unavailable. Please contact your administrator"


Screenshot: https://trello-attachments.s3.amazonaws.com/539db23e439b1461d4bf3c00/5892b72004b17e2b7d6b2fed/3f629b1ebc90a232d8828917f440efaf/Pasted_image_at_2016_09_12_10_57_AM.png



We couldn't find the source of this issue.


We've tried several approaches to reproduce this:


1. Forcing the app to crash but app just restarts automatically and we don't see this error even after 10-20 crashes.

2. Even if certificate used by apple configurator profile is expired, app continues to run fine in our test environment.


Can someone help in pointing out the potential reason for this issue?


Thanks

Replies  4
Boosts  0
Views  7.7k
Participants  5
mohamed.t OP
Jun ’17

Is this problem occured when you restart the device with guded access enabled ?

Since you posted this 3 month back, did you resolved this problem ?

0
iDevSim OP
Jan ’18

Hi I'm facing the same problem and would like to know if you were able to fix it and how.


Many thanks in advance

0
gauravkabra OP
Apr ’19

I am also facing the same problem, did anybody resolved this?

0
jiangjie OP
Jun ’22

met this problem too

0
"Guided access app unavailable" alert prompt for iPad kiosk app
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