Testflight Arcade Mac App failing Fairplay DRM on specific machines

App & System Services Core OS
Francisco-Leiva OP
Created Jul ’22
Replies 9
Boosts 1
Views 1.8k
Participants 8

Hi, I have an issue with some Apple Arcade Apps, which are failing the initial DRM test on specific machines and is blocking our testing. The situation is:

We have 2 Mac apps, developed by different teams with different engines: App1: Developed in custom C++/Objective-C engine App2: Developed in Unity

Machines

  1. Macbook Air M1 (12.3.1)
  2. Macbook Pro I7 (12.4)
  3. Mac Studio M1 Max (12.4)

The same version of each app was installed from Testlight on each of the machines. But they only run on machine 1, the Macbook air. Both apps fail to start on the other two machines with the exact same error on the console.

- [Arcade/com.some.bundle/62D58BBA] Arcade fairplay recovery complete with result: 1 elapsedTime: 2.149383
- [Arcade/com.some.bundle/62D58BBA] Unable to relaunch due to error: Error Domain=ASDErrorDomain Code=506 "Launching too fast, throttling request" UserInfo={NSDebugDescription=Launching too fast, throttling request}
- [Arcade] Repair for bundlePath: /Applications/App Name.app complete with result: 0

These three machines are siting on my desk, but the same issue is happening to our QA team, where some people can run the app and some others can't.

I tried reinstalling, removing AppStore cache, restart the machine, etc, etc. Is there any known solution for this problem? Could this be an issue with 12.4? Any guidance is appreciated.

Thanks!

Replies  9
Boosts  1
Views  1.8k
Participants  8
OP
Apple
Jul ’22

Hello Francisco-Leiva, a couple of things:

  1. Are these devices all using the same Apple ID to log in?
  2. I would strongly encourage you to file a feedback report about this, and engage with your Apple Arcade contact.

Feedback Assistant app or Feedback Assistant website. Please add your Feedback number (FBXXXX) to this thread for tracking purposes.

—Jason.

0
FleivaGMR OP
Jul ’22

Thanks Jason. About your questions:

  1. The three machines on my desk are using the same Game Center account, but other people on the team using 12.4 are having the same issue, while using their own accounts.
  2. Feedback added as FB10762124
0
Francisco-Leiva OP
Jul ’22

Just posting an update after 12.5 got released:

. Macbook Air M1 (upgraded from 12.3.1 to 12.5): Both apps continue working

. Macbook Pro I7 (12.4). Can't upgrade yet

. Mac Studio M1 Max (upgraded from 12.4 to 12.5): Both apps continue failing with the same error logs

This hints the problem is not on the OS, might be a timing problem?

0
trond-a OP
Aug ’22

Hello, just wondering if there's been any updates here. We're experiencing the same behavior and error messages for some of our TestFlight users. For me it worked fine to launch via TestFlight until this morning when I logged out of App Store and back in (using the same account), after that I haven't been able to launch TestFlight builds.

0
dakuru_obb OP
Mar ’23

Hi there, we're also having the issue on only one device, a 13" Macbook Pro M1. This is the only device this happens on. Do you have any updates?

0
dakuru_obb OP
Mar ’23

Ok so I seem to have found a repro on another Macbook, a 13" M2 from 2022. But it's quite weird.

I had an Apple Arcade subscription on my company Apple account. Our game was launching fine on Mac when installing from Testflight.

I let the subscription expire. Today when launching the Testflight version, instead of the game booting, I was redirected on the subscription page for Apple Arcade on the App Store. This is the first weirdness. The game was simply not launching. I am not supposed to have an active Apple Arcade subscription to play a Testflight Apple Arcade game.

After renewing my Apple Arcade subscription, the game was no longer booting, and looking at the console, I saw OP's error, Unable to relaunch due to error: Error Domain=ASDErrorDomain Code=506 "Launching too fast, throttling request" UserInfo={NSDebugDescription=Launching too fast, throttling request}

0
yanlevesque OP
Mar ’23

Anybody found a solution to this problem? The only solution we got so far is a total wipeout of the mac and a fresh restart from scratch. That is a bit intense in term of fix... But it does fix it.

0
Dorian_T OP
May ’24

Hi,

Is there any update on this issue? We are currently facing this and we do not have any workaround. Subscribing to the AppleAcarde service does not help us to launch this app via TestFlight.

Occurs on macOS: Sonoma 14.3.1 - Mac mini M1 2020

Thanks,

0
Zedrik Cayne OP
Aug ’24

We've found a reliable way to reproduce this kind of problem.

  1. Install arcade fairplay protected game off test flight while logged into your apple id.
  2. Log out of your apple id. Restart.
  3. Run Game while logged out.
  4. Log back into your apple id.
  5. Run game and watch it try to repair your apple arcade installation of the game and fail mightily.
0
Testflight Arcade Mac App failing Fairplay DRM on specific machines
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