How to change promotional image of in-app purchase

My apps stuck on review stage. Reason of it is

Guideline 2.3.2 - Performance - Accurate Metadata

We noticed that your promotional image to be displayed on the App Store does not sufficiently represent the associated promoted in-app purchase. Specifically, we found the following issue with your promotional image: – Your promotional image is the same as your app’s icon.

The problem is i can't change this image. My subscription is still in 'in review' stage and I don't have option like delete image or change image. I replied to the review explaining that I cannot change it as long as the subscription is under review, but I haven’t received any meaningful reply, except that I need to change promotion image to be eligible for further review(which i cant do because i haven't option to change this image). Has anyone had such a problem before?

I have the same situation. If you were able to resolve this please share it so I can submit the new images. Thanks for your help

Same issue. I'm trying to schedule a call.

Same issue. No luck.

How to change promotional image of in-app purchase
 
 
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