Reality files do not open on iOS15

Question

Created Jan ’22

Replies 4

Boosts 0

Views 1.9k

Participants 2

We create reality files on Reality Composer on an iPad Pro 2020 (iPad OS 14.8.1). They can be opened in AR correctly on iOS 14 devices (our iPad & an iPhone 12 Pro). However on our iOS 15 iPhone X (iOS 15.2.1), AR Quick Look opens but it displays an error message saying “the object cannot be opened”.

I have tried creating a .reality file on Reality Composer directly on my iOS 15 iPhone X (I just exported the template project for horizontal plane tracking), but the export fails to open on the very same device. However, the file generated on my iOS 15 iPhone X opens fine on my iPad Pro (iPad OS 14.8.1).

USDZ files work fine on iOS though.

Any lead on how to solve this issue?

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Answer 1

PatrickJacquemont OP

Feb ’22

Please help, this is really hindering us from delivering our project.

I have tried creating a .reality file on Reality Composer on my iPhone 12 Pro after updating it to iOS 15.2 and the exported file displays the same error message saying “the object cannot be opened”.

I have also tried to update my iPhone X to iOS 15.3 and the problem is still there with the latest version of iOS.

1

Answer 2

Graphics and Games Engineer OP

Apple

Feb ’22

Hi, I think you are seeing this issue https://developer.apple.com/forums/thread/691280. We are working on a fix.

0

Answer 3

PatrickJacquemont OP

Feb ’22

Thank you, I wasn't entirely sure this was the same problem, since in my case reality files generated on iOS 15 devices won't open on the very same device.

0

Answer 4

Graphics and Games Engineer OP

Apple

Feb ’22

Ah I see. Once the fix has made it into a public beta; I’ll make a post on the other thread. At that point, try installing the build and see if your issue is resolved. If not, please file this as a bug on feedback assistant and post the feedback ID here for the record.

1