iOS15 blocking image in my emails to customers

App & System Services Core OS
jondspa OP
Created Oct ’21
Replies 4
Boosts 0
Views 804
Participants 3

Hi -

   I send emails to my app customers from my server, hosted by JustHost.  With iOS15, all the images that are hosted on my server are being blocked (no error message, just an empty box).  There is nothing malicious in the images, no tracking.  I can successfully send images from other domains in my emails - but those same images that I copy to my server are then blocked.  I called my hosting company and they had no idea.

I use the img tag in my emails to reference the images.

  What do I need to ask JustHost to do to enable my images to be shown in iOS15?

  Thank you very much!

   - Jon

Replies  4
Boosts  0
Views  804
Participants  3
jondspa OP
Nov ’21

More information: I'm told by JustHost that it's a certificate issue with Let's Encrypt certificates. Apparently a iOS15 firmware update no longer recognizes Let's Encrypt certificates. Any help would be most appreciated!

0
louisdeschenes OP
Jan ’22

Hi, I have exact same problem. Did you find a solution?

Since iOS15, Apple's native Mail app shows our organization's email images as alt text instead of the image. We use Wordpress and send email when new blog post are publish. Our emails work fine in ALL other mail clients, but for some reason Mail blocks them, and does not present an option to download remote images. BTW, my iOS Mail Privacy Settings are OK. Other emails come across fine and images are shown. 

0
KenSR OP
Aug ’22

I have the same problem. Have you found a solution?

0
KenSR OP
Aug ’22

Did you ever get a solution? I have the same problem.

0
iOS15 blocking image in my emails to customers
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