iOS 15 update getting stuck due to VPN app

App & System Services Networking
meghna_810 OP
Created Oct ’21
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As per https://support.apple.com/en-us/HT204204:

"Some software updates aren't available wirelessly. VPN or proxy connections might prevent your device from contacting the update servers."

Sometimes the iOS 15 update is getting stuck due to the VPN in our app. Is this expected? Is there any other workaround solution than to switch off the VPN when iOS update is happening?

Replies  1
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Systems Engineer OP
Apple
Oct ’21

Is this expected? Is there any other workaround solution than to switch off the VPN when iOS update is happening?

I have heard of this happening in the past. One potential workaround would be to put your device on a trusted network, turn off the VPN, and update the device from there.

Matt Eaton
DTS Engineering, CoreOS
meaton3@apple.com
0
iOS 15 update getting stuck due to VPN app
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