I just released a Mac version of my app using Catalyst.
It runs fine on my Mac (Big Sur), and others have reported it works fine on their Big Sur macs.
I'm getting emails from users saying it won't run on their Catalina mac.
In Deployment Info of my XCode project, I have the minimum Mac target as 10.15 - so I'd assume it would alert me if there was a reason it wouldn't run on Catalina.
It obviously passed App Review, and is available to download on Catalina macs.
So far, 2 people have let me know about issues.
The first said it crashes on launch, and they sent me the crash log. It looks like it's failing to find the OpenAL library at a location on the OS. I'd have assumed that this was just part of Catalina and the Catalyst project. I.e. it's not something that my app should be including and isn't.
Here's the error:
I even asked this user to try installing XCode in case that iOSSupport folder was something to do with having XCode installed. It didn't make a difference.
The second person that reported an issue sent me a screenshot of the dialog that appeared when they try to run the app.
It says:
PolyNome cannot be opened because of a problem
Check with the developer to make sure PolyNome works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.
This report will be sent to Apple automatically.
It seems to me that if it was down to something being deprecated, then it would be less likely to work in Big Sur than in Catalina.
Can anyone help me get to the bottom of this?
Thanks,
Joe
It runs fine on my Mac (Big Sur), and others have reported it works fine on their Big Sur macs.
I'm getting emails from users saying it won't run on their Catalina mac.
In Deployment Info of my XCode project, I have the minimum Mac target as 10.15 - so I'd assume it would alert me if there was a reason it wouldn't run on Catalina.
It obviously passed App Review, and is available to download on Catalina macs.
So far, 2 people have let me know about issues.
The first said it crashes on launch, and they sent me the crash log. It looks like it's failing to find the OpenAL library at a location on the OS. I'd have assumed that this was just part of Catalina and the Catalyst project. I.e. it's not something that my app should be including and isn't.
Here's the error:
Code Block Process: PolyNomePro [3702] Path: /Applications/PolyNomePro.app/Contents/MacOS/PolyNomePro Identifier: com.larryland.polynomepro Version: 21.03.1 (1365) App Item ID: 1151196826 App External ID: 840647992 Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: PolyNomePro [3702] User ID: 501 Date/Time: 2021-03-17 16:28:27.574 +0300 OS Version: Mac OS X 10.15.7 (19H524) Report Version: 12 Anonymous UUID: 1037F4A6-CFC6-D223-CF87-0E52AA81752C Time Awake Since Boot: 8000 seconds System Integrity Protection: enabled Crashed Thread: 0 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: DYLD, [0x1] Library missing Application Specific Information: dyld: launch, loading dependent libraries Dyld Error Message: Library not loaded: /System/iOSSupport/System/Library/Frameworks/OpenAL.framework/Versions/A/OpenAL Referenced from: /Applications/PolyNomePro.app/Contents/MacOS/PolyNomePro Reason: image not found
I even asked this user to try installing XCode in case that iOSSupport folder was something to do with having XCode installed. It didn't make a difference.
The second person that reported an issue sent me a screenshot of the dialog that appeared when they try to run the app.
It says:
PolyNome cannot be opened because of a problem
Check with the developer to make sure PolyNome works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.
This report will be sent to Apple automatically.
It seems to me that if it was down to something being deprecated, then it would be less likely to work in Big Sur than in Catalina.
Can anyone help me get to the bottom of this?
Thanks,
Joe