Amex card in Sandbox failing to activate: this card cannot be used

My device is logged into the apple pay sandbox icloud account created in itunesconnect and its region is set to United states.

I am able to add Visa, Mastercard and Discover cards and use them successfully.

However, when adding an amex card, it stays in "Activating" for a minute or two, then changes to "This card cannot be used". Please see the screenshot here (prefix with https): postimg.cc/LJMTHmf8

I have tried every possible thing I could think of to resolve it with no success including:

  • creating a new icloud sandbox

  • adding the card with sim installed/without sim installed

  • factory restored the phone

  • changed region to other country then back to US

It does seem like something is down at apple/amex side, but no way to report it. Looks like at least 1 other person posted about experiencing the same issue

Can anyone help?
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CK_W
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Looks like apple has fixed this this week, the card is activating correctly now
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CK_W
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We are experiencing the same issue on an iPhone XR iOS 14.4. We have been able to add Amex sandbox cards to this phone before. This worked 2 weeks ago.

On a test device that we already set up with an amex card. I just tried adding an additional amex card and it seams like the activation service is timing out. Same error the the previous person has called out.
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iamericanboy
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Looks like apple has fixed this this week, the card is activating correctly now
Posted by
CK_W
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Hi,

Sorry for another question here:
But For me, I am not able to create a merchant session successfully. I am running the .NET framework 4.8. Also, while calling the validation URL with HTTP Client, I am setting the TLS to 1.2 explicitly.

I am able to load the certificate properly, but when calling the URL, it gives an exception "An error occurred while sending the request. "

Inner Exception:
Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host
The underlying connection was closed: An unexpected error occurred on a send.

Can you please help? Thank you.
Posted by
Yogita-Mankani
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This is an intermittent issue. I have seen over several months. Try again in a few hours, or the next day.
Posted by
ewalddave
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