Code-Level Support expected response delay

Question

Created Jan ’21

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Hello,

I've open a Code-Level Support (Case ID: 758594633) on January 12, 2021 and have not received any feedback, as of January 16, 2021.

Also: when notarizing my software, I was used to getting a mail notification from Apple. Now I can check the notarization status with the terminal but no mails at all.

I have double checked all my mail contacts.

Is it normal? Thanks for the help!

Bruno

Answered by mixage in 657606022

It seems that the issue was related to DTS mail failing to reach my mailbox. I sent a mail directly to macdstsupport which replied:
"I did respond to your incident on January 13th at 5:34PM Pacific time. You must have not received it?"

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Answer 1

mixage OP

Jan ’21

Accepted Answer

It seems that the issue was related to DTS mail failing to reach my mailbox. I sent a mail directly to macdstsupport which replied:
"I did respond to your incident on January 13th at 5:34PM Pacific time. You must have not received it?"

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