Code-Level Support expected response delay

Hello,

I've open a Code-Level Support (Case ID: 758594633) on January 12, 2021 and have not received any feedback, as of January 16, 2021.

Also: when notarizing my software, I was used to getting a mail notification from Apple. Now I can check the notarization status with the terminal but no mails at all.

I have double checked all my mail contacts.

Is it normal? Thanks for the help!

Bruno

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It seems that the issue was related to DTS mail failing to reach my mailbox. I sent a mail directly to macdstsupport which replied:
"I did respond to your incident on January 13th at 5:34PM Pacific time.  You must have not received it?"






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It seems that the issue was related to DTS mail failing to reach my mailbox. I sent a mail directly to macdstsupport which replied:
"I did respond to your incident on January 13th at 5:34PM Pacific time.  You must have not received it?"






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mixage
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