I guess this question is rather meta, because I'm at least as interested in knowing how to get help as in some actual help.
Anyway, we use LDAP and NFS to provide shared home directories for folk across machines, and enable screen sharing (maybe Remote Admin? I sometimes get these slightly confused) on networked Macs.
Apparently, since Catalina, we have had issues where VNC logins from LDAP users hang (I think pretty reliably, but I'd have the check the notes from sysadmin). Afterwards, random things start to hang for other users (whether connected via VNC or SSH), until you have to reboot to do anything useful with the machine.
If only local accounts use VNC while LDAP users use SSH, things are fine, except that a terminal it is not necessarily the best way to develop.
This has become an issue as were setting up M1 Macs to expand the effort beyond the initial core team that worked on the DTK (which had local accounts only, obviously).
So, first question, do these symptoms sound familiar to anyone? Any troubleshooting suggestions?
Second, where could we get some actual support? Is this something we can use DTS ticket on? It's not really related to our development as such, but it sure is blocking our development work. And given the currently level of "Geniuses" (unlike 15 years ago, when you really could find someone to talk to at a store), I don't think asking one of them this question would be helpful. I'm not sure what other avenues there are. Any help would be appreciated.
Anyway, we use LDAP and NFS to provide shared home directories for folk across machines, and enable screen sharing (maybe Remote Admin? I sometimes get these slightly confused) on networked Macs.
Apparently, since Catalina, we have had issues where VNC logins from LDAP users hang (I think pretty reliably, but I'd have the check the notes from sysadmin). Afterwards, random things start to hang for other users (whether connected via VNC or SSH), until you have to reboot to do anything useful with the machine.
If only local accounts use VNC while LDAP users use SSH, things are fine, except that a terminal it is not necessarily the best way to develop.
This has become an issue as were setting up M1 Macs to expand the effort beyond the initial core team that worked on the DTK (which had local accounts only, obviously).
So, first question, do these symptoms sound familiar to anyone? Any troubleshooting suggestions?
Second, where could we get some actual support? Is this something we can use DTS ticket on? It's not really related to our development as such, but it sure is blocking our development work. And given the currently level of "Geniuses" (unlike 15 years ago, when you really could find someone to talk to at a store), I don't think asking one of them this question would be helpful. I'm not sure what other avenues there are. Any help would be appreciated.
