App Crash Issue in IOS 14.0

Question

Created Sep ’20

Replies 10

Boosts 0

Views 3k

Participants 10

We did submit our app for review and received a crash report but we have checked in Multiple IOS 14 devices, the APP is running fine. We are not able to replicate the issue. Kindly help us on this, so we can resubmit the APP for review again

Date/Time: 2020-09-24 08:31:23.9870 -0700
Launch Time: 2020-09-24 08:31:23.4275 -0700
OS Version: iPhone OS 14.0 (18A373)
Release Type: User
Baseband Version: n/a
Report Version: 104

Exception Type: EXCBADACCESS (SIGSEGV)
Exception Subtype: KERNINVALIDADDRESS at 0x000000000283fe30
VM Region Info: 0x283fe30 is not in any region. Bytes before following region: 4329161168
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START

-->

__TEXT 1048dc000-1048e0000 [ 16K] r-x/r-x SM=COW ...C/IMA.app/IMA

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2743]
Triggered by Thread: 0

Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libobjc.A.dylib 0x00000001a8b27e6c 0x1a8b1f000 + 36460
1 libobjc.A.dylib 0x00000001a8b28784 0x1a8b1f000 + 38788
2 NativeScript 0x00000001053f7928 0x10537c000 + 506152
3 NativeScript 0x00000001053dc1f4 0x10537c000 + 393716
4 NativeScript 0x00000001053854a8 0x10537c000 + 38056
5 NativeScript 0x0000000105f12ac0 0x10537c000 + 12151488
6 NativeScript 0x00000001054c0f00 0x10537c000 + 1330944
7 NativeScript 0x0000000105bc1804 0x10537c000 + 8673284
8 NativeScript 0x00000001057d1f34 0x10537c000 + 4546356
9 NativeScript 0x0000000105f1e0e4 0x10537c000 + 12198116
10 NativeScript 0x0000000105f31288 0x10537c000 + 12276360
11 NativeScript 0x0000000105f31288 0x10537c000 + 12276360
12 NativeScript 0x0000000105f31288 0x10537c000 + 12276360
13 NativeScript 0x0000000105f31288 0x10537c000 + 12276360

Boost

Answer 1

mnkeis OP

Sep ’20

Hi
we are facing the same problem, are you using the Nativescript framework?

1

Answer 2

jac_dev_RF OP

Sep ’20

Our Nativescript app is also facing issues. Upon updating to iOS 14, a lot of our clients can't use it while others can. It crashes upon start up and unable to generate a sys report on it.

1

Answer 3

dasrt OP

Oct ’20

Just replying to say I'm also experiencing this issue, NativeScript.

I finally have a device I can reproduce on iPhone 11 Pro. It was previously running iOS 13.7, after iOS 14.1 it starts crashing on launch, same issue as above I believe.

I'll report back if I have any new findings.

1

Answer 4

olopez OP

Oct ’20

We are also experiencing the same issue (we use native script) with our crash logs giving us:

Exception Type: EXCBADACCESS (SIGSEGV)
Exception Subtype: KERNINVALIDADDRESS at 0x0000000002823e48
VM Region Info: 0x2823e48 is not in any region. Bytes before following region: 4257038776
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START

-->

__TEXT 1003f8000-1003fc000 [ 16K] r-x/r-x SM=COW ...MobilePatient

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [347]
Triggered by Thread: 0

Anyone find a solution yet? What we found is that for older iphones such as anything pre iPhone X we don't experience this only with new models and all in iOS 14. App just crashes immediately and does not log crash.

Edit: Cutoff seems to be iPhones XR and newer do not work

0

Answer 5

trgehring OP

Oct ’20

Anyone have an update on this? We just became aware that our NativeScript app was having these exact same problems yesterday.

1

Answer 6

genkanglenn OP

Oct ’20

Has any found a solution to this issue, are we waiting for Apple or Nativescript for a solution ?
It has to be something in the iphone technology Iphonex and above ?

0

Answer 7

BMwanza OP

Nov ’20

Has anyone found a solution to this?

0

Answer 8

losbeekos OP

Nov ’20

Apparently it's caused by the NativeScript package "@nativescript/ios" version 7.0.4, you can downgrade to 7.0.3 to fix it temporarily. There's more info here: https://github.com/NativeScript/NativeScript/issues/8995

0

Answer 9

TimLeland OP

Nov ’20

I ran into the same issues when iOS 14 was released. I did not want to update my app to NativeScript 7. I was able to get it running again with minor changes. I wrote a guide on my blog:

timleland.com/how-to-fix-nativescript-issue-with-ios14-and-xcode-12/

Step 1
Add Podfile to app/App_Resources/iOS/ folder with this content:

Code Block post_install do |installer|
    installer.pods_project.targets.each do |target|
        target.build_configurations.each do |config|
            config.build_settings.delete 'IPHONEOS_DEPLOYMENT_TARGET'
            config.build_settings['CLANG_WARN_QUOTED_INCLUDE_IN_FRAMEWORK_HEADER'] = 'NO'
        end
    end
  end

Step 2
Add this content to app/App_Resources/iOS/build.xcconfig file

Code Block EXCLUDED_ARCHSEFFECTIVE_PLATFORM_SUFFIX_simulatorNATIVE_ARCH_64_BIT_x86_64=arm64 arm64e armv7 armv7s armv6 armv8
EXCLUDED_ARCHS=$(inherited) $(EXCLUDED_ARCHSEFFECTIVE_PLATFORM_SUFFIX_$(EFFECTIVE_PLATFORM_SUFFIX)NATIVE_ARCH_64_BIT_$(NATIVE_ARCH_64_BIT))

Step 3
Update to tns-ios 6.5.2

Code Block tns platform remove ios
tns platform add ios@6.5.2

You should now be able to build and test your app. Let me know if this solves your issues.

0

Answer 10

BMwanza OP

Mar ’21

Were you able to fix this?

0