No calls on Apple Watch after using CarPlay

App & System Services General
Tommy1809 OP
Created Aug ’20
Replies 108
Boosts 0
Views 16k
Participants 71
Good evening everyone!

After using CarPlay, my Apple Watch (5) no longer rings when someone calls.

My iPhone 📱 11 Pro Max rings normally.

Other devices (iPad and MacBook) do not ring either.

After a restart, it works again on all devices or, alternatively, when I manually disconnect CarPlay.

I use Wireless CarPlay.

Does anyone else have the problem?
Replies  108
Boosts  0
Views  16k
Participants  71
Genny852 OP
Dec ’20
Just let you guys know I updated my watch to 7.3 beta and 14.4 beta for my iphone that fixed the issue. So Far so good after using bmw wireless carplay.
0
Ahmed2021 OP
Dec ’20
Just finished chatting with apple support and they are aware of the issue. This is their response:

”Okay, looks like our engineers are aware of this issue, and are working on it. Which tells me it may be fixed in the next update as the beta people had commented.”
0
Genny852 OP
Dec ’20
Sorry. It does not work again at home. It worked fine at work place lol.
0
ErMasLoko OP
Dec ’20
I have iOS 14.4 beta and WatchOS 7.3 beta, and the problem it's not fixed yet.
1
Santostinajero OP
Dec ’20
i just updated to the beta on both 12Promax and Apple Watch series 6 and still have the problem
0
Bleueyz OP
Dec ’20
I am having the same problem with Apple Watch 6 and iPhone 12 ProMax.
I use a cable to connect to Car Play on a Volvo.
After the first occurrence I called Apple Support. They were absolutely no help. Their "solution" was to unpair the watch & then pair it again. That didn't work.
After it happened again today, I re-started the phone and the issue resolved. The call appears on my watch and my MacBook.

This was not an issue with my Apple Watch 4 & my iPhone 8 Plus using a cable to connect to Car Play on the Volvo.

0
mbeeler22 OP
Jan ’21
I have found a pattern for this. It is a WIRELESS CarPlay issue only. Wired CarPlay is just fine from what I've experienced. Yes, Wireless CarPlay needs WiFi to work, but it establishes a bluetooth connection to the radio to let it know it's there. I have a 2020 Tundra with a 10.1 DMX1057XR unit in my truck which has wireless CarPlay, and my wife has a 2019 Honda Pilot with wired CarPlay only. I was able to break hers when I plugged into my truck, but was unable to break mine plugging it into her vehicle. I do not use Wireless CarPlay in my truck, but the fact it has wifi in the radio, is what causes the issue. I disabled Bluetooth on my unit, and it no longer breaks my connection. I am able to receive calls on my watch after leaving CarPlay. I'm not a huge fan of wireless anything, so using it wired works great for me. I hope this helps others.
0
mbeeler22 OP
Jan ’21
I'd like to update again that just disabling Bluetooth does not fix the issue. Wi-Fi would need to be disabled on the radio and use wired CarPlay only. I went back and forth a few times with Wi-Fi turned off on my 12 Pro, and it didn't break the connection. I however can't disable Wi-Fi on my Kenwood DMX1057xr, so I will be looking at other units.
0
Gazda93 OP
Jan ’21
I found solution.
Just turn WIFI on your Apple Watch off and keep it always off and thats it.
0
mbeeler22 OP
Jan ’21
That didn't work for me. The real test is, the watch and your phone have to go in your vehicle and leave the current wifi wherever you're at. If the watch stays at the house, it will continue to ring.
0
freddiepoon OP
Jan ’21
It seems that Apple has solved the problem after upgrading to IOS 14.4 and watchos 7.3 beta 2
0
Andyroo-1973 OP
Jan ’21
Sorry to say guys, this issue still exists.

Spent over an hour with apple support last night with no result. I have an apple watch 6, iPhone 11 and a brand new Dmax which I cannot wirelessly connect to without upsetting my watch.
Basically have resorted to switching off the Bluetooth and using an old fashioned cord!

Pull your finger out apple support and post a fix for this long standing Bug!
1
ErMasLoko OP
Jan ’21
Tried iOS 14.4 beta2 and watchOS 7.3 beta 2, and this problem isn't fixed.
1
kavo125 OP
Jan ’21
This issue started for me a couple of months ago after an apple watch update and it's STILL not fixed. Downloaded both beta updates, still hasnt changed. Pretty ridiculous that apple lets big problems like this exist for so long before they finally fix it. I'm using a iphone 12 pro max and series 5. Restarting the phone will fix the issue only until you use apple carplay again.
1
ErMasLoko OP
Jan ’21
Tried iOS 14.4 RC, and it seems to be fixed. I have to try a little bit more.
0
ErMasLoko OP
Jan ’21
EDIT: Bug still existing with 14.4 RC. Shame!
0
EgorG OP
Jan ’21
I have the same issue with iPhone 11 Pro Max and AW6.
0
WordMasterRice OP
Jan ’21
I have noticed that when this happens to me it also won't ring calls on my iPad or my Mac when I'm working there either. It seems like it basically just disables the Calls on Other Devices feature after connecting to carplay and it never re-enables it.
0
DrDiesel2020 OP
Jan ’21
Confirmed still not working. I thought one of the beta versions was more reliable than the release candidate. 14.4rc is 100% unreliable.

Apple needs to work with cell providers to waive the monthly fees on devices that are buggy and not working.

Shame on you Apple. Don’t advertise your watches are cellular if they require users to always reboot their iPhones after exciting the vehicle to get them to work again.
0
Genny852 OP
Jan ’21
I don’t understand why Apple does not even announce whats going on the issue. They surely know the issue but never update any single mention over half an year. This is truly ridiculous worst customer service by them.
0
drfelixwu OP
Jan ’21
experiencing this issue on my 12 pro max and watch series 6. ios 14.3 and watch os 7.2
0
5ammyT OP
Jan ’21
Yep - just updated to iOS 14.4 and WatchOS 7.3 ...and STILL not fixed!!!!!! 😫😫 When I turn off CarPlay my Apple Watch works fine... but as soon as I re-connect, my calls no longer show on the watch. This has been going on since iOS14 and is massively disappointing considering the basic functionality of the watch is being disrupted by the basic function of CarPlay. Why won’t Apple do something?? Surely they are aware of this given that it has been effecting people all over the world for so long now??!!
1
drwehmeyer OP
Jan ’21
Why can’t they not fix this!?
Same Problem here with iPhone 12 Pro and Apple Watch 6. Using wireless CarPlay in a 2018 BMW 1-Series.
0
Kap75 OP
Jan ’21
After IOS 14.4 update I've repaired Apple Car Play and now the call notifications are back! (Iphone 12 Pro Max, Apple Watch 5 and BMW 320 F31 2018)
1
IlSabo OP
Jan ’21
PROBLEM NOT SOLVED
Just updated to iOS 14.4 and WatchOS 7.3

iPhone XS
Apple Watch 6
BMW MY2018
0
No calls on Apple Watch after using CarPlay
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