iOS Subscription Plan Options Don't Show for Specific Users

Question

Created Jun ’20

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I'm running into a support issue with my iOS app. Certain users are trying to subscribe via an In App Purchase, but the plan options for the subscription are not showing up for them so they are unable to subscribe.

I've tested this with the following:

Apple User without a payment method setup
Apple User with a PayPal account set for the payment method.
Apple user with a credit card setup.

The subscription plans still show up for all these configurations. I'm unable to replicate the issue with the plans not showing up.

Once again this seems to only be happening for a specific set of users.

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Answer 1

DTS Engineer OP

Apple

Jun ’20

Please post the screenshots of what you expect and what your customers are seeing. Furthermore, when were these subscriptions approved? Does your app follow steps outlined in Fetching Product Information from the App Store?

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