Requesting Apple technical support

Question

Created Oct ’15

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So I requested Apple's technical support (TSi) on Monday. Yesterday I received an email with a follow up number. So I replied to that email with my zipped up Xcode file and sent it to them with explanation to help me out with an Xcode 7.0.1 issue that's causing my app to not allow the device to turn Upside Down when I click a Facebook share button. Anyways, yesterday was my response with my project, what happens next? When do they contact me back with a possible solution? By the same email ? And when does this happen?

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Answer 1

KMT OP

Oct ’15

Yes, they should contact you...a few days at most, in my experience, so be patient.

Should be same email as your dev account - be sure emails from Apple aren't being junk/spam filtered/trashed in the mean time.

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Answer 2

Wolz_King OP

Sep ’21

I need to change my country to Us and reset my account

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Answer 3

DTS Engineer OP

Apple

Sep ’21

I need to change my country to Us and reset my account

Is this a developer account? If so, talk to Developer Programs Support:

Go to Developer > Contact Us.
Click Membership and Account.
Follow the workflow from there.

Developer Technical Support, the organisation I work for and the subject of this thread, can’t help you with account issues.

Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"

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