com.apple.hiservices-xpcservice (Not Responding)

Question

daplemac OP

Created Feb ’19

Replies 20

Boosts 2

Views 36k

Participants 24

Previously discussed in beta:

https://forums.developer.apple.com/message/330295

This process stops responding every day it seems, I'm running 10.14.3 (18D109)

When the process hangs, its Open Files and Ports include the following:

txt
/Library/Preferences/Logging/.plist-cache.ZP6RP0OT
txt
/private/var/db/timezone/tz/2018i.1.0/icutz/icutz44l.dat
txt
/usr/share/icu/icudt62l.dat
txt
/private/var/folders/35/dgpwsg457w17gs77hssnrbnw0000gn/0/com.apple.LaunchServices-231-v2.csstore

Those are not open when the service is running (before it hangs)

Would like to know how frequently this hangs for everyone else and get steps to troubleshoot if possible.

Answered by DTS Engineer in 350428022

com.apple.hiservices-xpcservice

is the name of an XPC service that’s internal to macOS. If it’s hanging, that’s something that needs ot be investigated by macOS Engineering. I recommend that you file a bug about that. Please post your bug number, just for the record.

When you file your bug report, please do the following:

Reproduce the hang.
Make a note of the time you saw the hang (it doesn’t have to be super-precise, but within 5 seconds or so).
Trigger a sysdiagnose log (per the instructions on our Bug Reporting > Profiles and Logs page).
Attach that log to your bug report, along with the time from step 2.

You wrote:

If the service is opening the unicode / timezone files below before it hangs, maybe the problem is with the ICU … data?

That’s unlikely. The fact that the process has the timezone file open is no indication of where it hung. If you want to get a rough idea of where it hung, use Activity Monitor to create a spindump of the process.

IMPORTANT A spindump is not a substitute for a sysdiagnose log. Feel free to poke around in the spindump for hints as to what’s failing, but make sure your bug report has a complete sysdiagnose log.

Share and Enjoy
—
Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware

let myEmail = "eskimo" + "1" + "@apple.com"

Boost

Answer 1

alculus OP

May ’22

Issue persists on Intel MacBook Pro 2019 (1.4 GHz Quad-Core Intel Core i5) with macOS 12.4. For my case, always happens when using Preview. Both com.apple.hiservices-xpcservice and Preview are NOT responding

0

Answer 2

Didi2 OP

Jun ’22

I have a Macbook Pro with the M1 chip running Monterey. This issue appears to occur when connected to an external monitor and i bring the computer up from sleep. Still diagnosing but I do not believe I see this issue unless I have the external monitor connected.

0

Answer 3

techker OP

Mar ’23

On my mac Mini M1 2020 Ventura 13.2.1 using android Studio hangs in some cases and i see the service

com.apple.hiservices-xpcservice is also not responding when Android studio service is not responding..

Any updates on this issue?

0

Answer 4

cforker OP

Sep ’23

I'm not understanding that apple takes this serious. I mean this threat is 4 yers old and people still complain. I have had many macs within this 4 years and had this problem even before. After a day when it show up, I just kill it and everything seems to work faster again. Services should be having issues, especially if you have switch to major upgrades. Please apple, make it go away, fix it or just remove it.

1

Answer 5

iSerhat OP

Oct ’24

Is there any update on this issue? I have a MacBook Air with the M3 chip, and the problem persists!

1