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Hi,
You're here because you've had issues with your implementation of Wallet Extensions for Apple Pay In-App Provisioning or In-App Verification. To prevent sending sensitive credentials in plain text, create a new report in Feedback Assistant to share the details requested below with the appropriate log profiles installed.
Gathering Required Information for Troubleshooting Apple Pay In-App Provisioning or In-App Verification Issues
While troubleshooting Apple Pay In-App Provisioning or In-App Verification, it is essential that the issuer is able to collect logs on their device and check those logs for error message. This is also essential when reporting issues to Apple. To gather the required data for your own debugging as well as reporting issues, please perform the following steps on the test device:
Install the Apple Pay and Wallet profiles on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2.
Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video.
Gather a sysdiagnose on the same iOS or watchOS device, or on macOS.
Create a Feedback Assistant report with the following information:
The bundle IDs
App bundle ID
Non-UI app extension bundle ID (if applicable)
UI app extension bundle ID (if applicable)
The serial number of the device.
For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy).
For macOS: Open the Apple () menu > About This Mac > Serial Number.
The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string.
For iOS and watchOS: Open Settings > General > About > SEID (tap and hold to copy).
For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number.
The sysdiagnose gathered after reproducing the issue.
The timestamp (including timezone) of when the issue was reproduced.
The type of provisioning failure (e.g., error at Terms & Conditions, error when adding a card, etc.)
The issuer/network/country of the provisioned card (e.g., Mastercard – US)
Last 4 digits of the FPAN
Last 4 digits of the DPAN (if available)
Was this test initiated from the Issuer App? (e.g., yes or no)
The type of environment (e.g., sandbox or production)
Screenshots or videos of errors and unexpected behaviors (optional).
Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or bundle ID of your app or app extensions in the Console app.
Submitting your feedback
Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay client.
After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your client, a configuration issue within your developer account, or an underlying system bug.
Cheers,
Paris X Pinkney | WWDR | DTS Engineer
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ForumsContributor
Post not yet marked as solved
Hi,
To ensure the issue is not caused by an error within your app or web service request, please review the Apple Pay Merchant Integration Guide. Additionally, please review the following technotes on Apple Pay:
TN3173: Troubleshooting issues with your Apple Pay merchant identifier configuration
TN3174: Diagnosing issues with the Apple Pay payment sheet on your website
TN3175: Diagnosing issues with displaying the Apple Pay button on your website
TN3176: Troubleshooting Apple Pay payment processing issues
If the resources above don’t help identify the cause of the error, please provide more information about your app or web services to get started. To prevent sending sensitive credentials in plain text, create a report in Feedback Assistant to share the details requested below. Additionally, if the error is something we need to investigate further, the appropriate engineering teams also have access to the same information and can communicate with you directly within Feedback Assistant for more information, as needed. Please follow the instructions below to submit your report.
For issues occurring with your native app or web service, perform the following steps:
Install the Apple Pay profile on your iOS or watchOS device. If the issue occurs on Mac, continue to Step 2.
Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video.
Gather a sysdiagnose on the same iOS or watchOS device, or on macOS.
Create a Feedback Assistant report with the following information:
The serial number of the device.
For iOS and watchOS: Open Settings > General > About > Serial Number (tap and hold to copy).
For macOS: Open the Apple () menu > About This Mac > Serial Number.
The SEID (Secure Element Identifier) of the device, represented as a HEX encoded string.
For iOS and watchOS: open Settings > General > About > SEID (tap and hold to copy).
For macOS: Open the Apple () menu > About This Mac > System Report > NVMExpress > Serial Number.
The sysdiagnose gathered after reproducing the issue.
The timestamp of when the issue was reproduced.
Screenshots or videos of errors and unexpected behaviors (optional).
Important: From the logs gathered above, you should be able to determine the cause of the failure from PassbookUIService, PassKit or PassKitCore, and by filtering for your SEID or merchant domain in the Safari Web Inspector. See Inspecting Safari on macOS to learn more.
Submitting your feedback
Before you submit to Feedback Assistant, please confirm the requested information above is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Apple Pay website.
After your submission to Feedback Assistant is complete, please respond in your existing Developer Forums post with the Feedback ID. Once received, I can begin my investigation and determine if this issue is caused by an error within your web implementation, a configuration issue within your developer account, or an underlying system bug.
Cheers,
Paris X Pinkney | WWDR | DTS Engineer
Posted
by
ForumsContributor
Post not yet marked as solved
Hello all! I am currently looking for beta testers for my game, Little Drizzle. You play as a rain drop falling down a skyscraper trying to get as far down as you can.
This game is fairly early on in development, so any feedback is appreciated!
Hold down on the left side of the screen to move left, and hold down on the right side of the screen to move right.
Thank you!
Post not yet marked as solved
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