Same problem: stuck at 10m during 11.1 download I tried many things: 1) restart computer -- failed 2) create temporary Admin account and upgrade from there -- failed 3) start up in Safe mode -- confused I'm confused by the "Safe mode" solution. I tried holding shift-key during start and also holding cmd-R during restart, and in each case only get the option to install Mac OS 11. And when I start that it says it will take 40 minutes, as opposed to the 15 minutes the 11.1 upgrade was supposed to take. I assume this method is installing the OS fresh -- which I didn't ask for. If so, why is this considered a solution to the original problem which is updating, not reinstalling? I've also seen some say that even that method didn't work. Any other suggestions? Otherwise, I'll wait and try again with 11.2