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How to determine the cause of an out of memory crash
Hello, We have an app built with a hybrid framework called NativeScript, and deployed on iPad devices. Since the update to iOS 17.4, we're experiencing crashes that seem to be caused by an out of memory problem. I was able to retrieve crashes reports in .ips format that seem to confirm the out of memory hypothesis, but by lack of experience and knowledge in iOS environment, I couldn't find the origin of the problem yet. One of the most difficult point is that we haven't been able yet to reproduce the bug at home, even with the concerned tablets. Our app crashes randomly on customer's sites, this is manifested by the app getting frozen, with graphic artifacts in the form of vertical gray stripes onto the whole screen. For now, the remedy is to reboot the tablet remotely. I've tried to launch the app on a problematic tablet in profiling mode with Xcode, with the Leaks tools from Instruments, but even after navigating in the whole app, I can't see any suspicious growth in memory usage. Is there someone here that can help me to read the .ips file to understand and isolate the cause of the problem ? Thanking you by advance. P.S : I formatted ips file in valid JSON format
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Jul ’24