Back in July, I successfully enrolled and paid the annual fee. However, in August, the "enroll" button reappeared as if I hadnt done it. The app is still available to download on App Store, but I cannot update it, cannot fix the bugs at all. I tried to contact the support team multiple times but it has been more than 1 month and there's no update so far. I was told that the app was active, then it went inactive, which triggered some concerns. It was first reviewed by the senior advisors but now it's escalated to the internal operation team (sounds serious). Anyone has the same experience or knows someone who knows? I really hope to know the reason as well as how high I should keep my hopes up.

Not the kind of review we all went through to get enrolled. I was told the reason was that we did some abnormal action (turned the app from Active to Inactive, our bad, prob dev team was doing some test before launching). But it has been more than 2 months, we are really desperate. We removed the app off the platform to avoid affecting user experience (bugs are there but we can no longer update the app to fix). Marketing gotta be done, salaries gotta be paid, so we are hopeless looking for a solution. Anyone in the same situation or anyone knows a way we can do to fasten the review process? All we have to do is wait, but we don't know how long it will take so it's really clueless.