Also opened a ticket, and after a week of no response I followed up and was told to request again to see if I get a reference number this time (different from the case number). The fact that the documentation doesn't list any of this as a pre-requisite for using the framework is also frustrating. In addition to some apps apparently receiving preferential treatment in getting not only the entitlement, but the feature working for the launch of 17.4.
laferil
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