Facing exact same issue here. I've been trying to renew my account for past 2 months without success and support team couldn't provide any solution either. They've extended membership by one month but that's going expire soon and the issue hasn't been resolved try with 6 different payment methods without any luck.I've even created new account with differnt organisation and tried to activate the account. To my surrpise faced the same issue.Completely lost at this point and they don't have any other way to make payment 😟