I'm also facing the exact same issue as you. I tried to call Apple support and they can't answer me the solution to this problem, only saying sorry that they can't help. Now I'm stuck with no other way to progress. The Apple ID is very important to us as it's where we publish the company app. The app has already been around for a few years and this happened out of nowhere. This greatly affects the company and our jobs. Is there any communication channel to ask about this, so that we're not in the dark? I'll really need your help here Apple.