I’m having the same problem with my iPhone SE 2020. I cannot use my gcash account to pay bills. I have to use an android phone instead and it’s been like this for weeks now. I have tried updating the gcash in app store, checked all my keyboard settings over and over again, restarted my iPhone after the app update, but it didn’t change anything. Very frustrating.
ajmr
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As of 2021 April 13 - Still the same problem. My phone is on iOS 14.4.2 version (latest update as of this writing).
This is what the Gcash Customer Service said last Feb. 11: “As checked on our back end, paying bills using your IOS version 14.1 and up is unavailable and currently being fixed.”
And on Mar. 11 (when I made a follow up): “Regarding to this matter, some of the IPhone user can use the GCash for bills payment some are not. Our GCash team still validating this issue. Don't worry, Rest assured that our GCash team will do their best to give resolution regarding the unavailability of GCash Pay bills.”