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Reply to FamilyActivityPicker crashing when expanding "Other" category
Hey ! Our users report similar issues, it's even happening on different categories like "Productivity and Finance", or with particular search in the picker. We opened a bug report for it in august, If you could do the same it would probably help to get more visibility on if from Apple ! You can reference the FB11400221 bug report ID. 100 % agree that the picker in the screentime settings is better ! Don't know if you noticed but the developer accessible one got a search bar since iOS 16.4, and we got several radar fixed as well, so things are moving !
Apr ’23
Reply to [iOS 17] Screen Time connection breaks randomly multiple times per day
We experience the same issue on our app, and we filled a bug report as well -> FB12235755. The issue seems to happen when screentime permission have been granted prior to iOS 17. In our testing, everything based on DeviceActivityReport fails to render until you reinstall the app. here's what we see in the logs: Failed to discover the client's extension: Error Domain=DeviceActivityReportService.ReportViewController.ClientError Code=2 "(null)" VS terminated with error: Error Domain=_UIViewServiceErrorDomain Code=1 "(null)" UserInfo={Terminated=disconnect method} I agree this is a big concern for us as well, we don't want to ask all of our users to reinstall the app after updating to iOS 17. This is also showing how little control we have on DeviceActivityReport views, we cannot know if they are loading, if they errored with the public API, we opened a enhancement radar on this about a year ago (FB10754858).
Jun ’23
Reply to Family Controls crash when app launching
Hey ! Accessing AuthorizationCenter.shared is sometime hangging, blocking the thread on wish it was called. We've opened a bug report for this (FB11833456), and would be super nice if you could do the same, so this issue has more chance to be fixed ! The crash is not really a crash, since you do the call on the main thread at your app start, it's delaying your appLaunch. IOS has a mechanism called the Watchdog that kills app that take too long to launch, this is what's happening in your case.
Aug ’23
Reply to Detecting Termination and Re-establishing Connection with DeviceActivityReport App Extension
Hey ! We encounter similar issues in the past, and didn't find any proper documented way to monitor the DeviceActivityReport extension state, or to prevent crashes from happening. You can provide a way for your user to reload the view himself in case of crash using regular SwiftUI methods. We've opened several radars, some of them more than a year ago, without any answer at the moment. I would suggest you to do the same, the more they are, the more likely they'll fix it ! Regards !
Sep ’23
Reply to Critical Bug in Screen Time Frameworks – User's Phone Rendered Unusable
Hello, We also got multiple reports of this issue from our users, and we found a workaround: Ask the user to reinstall the app, Grant screentime permissions Start shielding the apps that are stucked Stop shielding them It seems to allow the app to unblock from user devices. In our experience, this issue seems to be related to an issue we reported were the Screentime authorisation is hanging, and just accessing the authorisation center is blocking everything. Even the screentime section in settings is not accessible. Here the bug report : https://feedbackassistant.apple.com/feedback/11833456 opened about a year ago. We got some devices were this issue is present all the time, this issue seems to propagate through icloud, and also causing mal function in DeviceActivity extension based views. We are glad this got Apple attention because it seems to be major issue that make our users very mad. Regards
Sep ’23
Reply to Device Activity Report View Size and Background
Hey ! This is due to the fact that those views are rendered of process, you need to assign a fixed size to your view, and cannot assign a background color. We opened a bug report for those exact things a while ago but didn't get any answers (FB10819848 (DeviceActivityReportScene doesn't behave like a regular SwiftUI view in an undocumented way), opened 06/22/22) I invite you to open a bug report as well ! Regards
Dec ’23