I have this same issue on my iPhone XR. After long and useless conversations with apple support, they told me to bring my phone to the apple store. After a week I got an answer that this was a factory defect with some iPhone XR but since my phone is out of the warranty period (by a couple a months), I have to pay to get a new phone!!!!! You read that right, they messed up and I have to PAY for a NEW phone! This is totally unacceptable!!!!! I bought an expensive phone to have it for more than 2 years for God’s sake. I would like to sue apple, so if anyone else is in, le’t do it.
Rocio__castillo
Users receive reputation points by contributing quality content to the forums.
Posts include post and replies published on the forums.
Post authors can mark replies as Accepted to indicate successful solutions.
Apple Developer Forums admins can mark replies as Apple Recommended to indicate an approved solution
From
Santiago de Chile, Chile