I have a xerox workcentre 2025 cannot scan
I always get the below message what can I do
Translated Report (Full Report Below)
Process: Scanner [1323]
Path: /Applications/Scanner.app/Contents/MacOS/Scanner
Identifier: COM.GILBERT.PhysicalScanner
Version: 1.6 (1.6)
App Item ID: 1521553621
App External ID: 837739896
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2024-08-13 18:39:31.5587 +0300
OS Version: macOS 14.6.1 (23G93)
Report Version: 12
Anonymous UUID: 7C7DF391-F1F6-6185-10D7-1063C7D7596A
Sleep/Wake UUID: B47B7F17-5F97-438D-9DC4-DB3CE78959E5
Time Awake Since Boot: 820 seconds
Time Since Wake: 295 seconds
System Integrity Protection: enabled
Notes:
PC register does not match crashing frame (0x0 vs 0x104A8E142)
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process: exc handler [1323]
Error Formulating Crash Report:
PC register does not match crashing frame (0x0 vs 0x104A8E142)
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 Scanner 0x104a8e142 0x104a89000 + 20802
1 Scanner 0x104a9021b 0x104a89000 + 29211
2 Scanner 0x104a8dabc 0x104a89000 + 19132
3 AppKit 0x7ff819e427ed -[NSApplication(NSResponder) sendAction:to:from:] + 337
4 AppKit 0x7ff819e42663 -[NSControl sendAction:to:] + 86
5 AppKit 0x7ff819e42595 __26-[NSCell _sendActionFrom:]_block_invoke + 131
6 AppKit 0x7ff819e4249e -[NSCell _sendActionFrom:] + 171
7 AppKit 0x7ff819e423e6 -[NSButtonCell _sendActionFrom:] + 96
8 AppKit 0x7ff819e3f2d2 NSControlTrackMouse + 1823
9 AppKit 0x7ff819e3eb8f -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 125
10 AppKit 0x7ff819e3ea56 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 666
11 AppKit 0x7ff819e3de4b -[NSControl mouseDown:] + 666
12 AppKit 0x7ff819e3c7f3 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4582
13 AppKit 0x7ff819db5857 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 313
14 AppKit 0x7ff819db5503 -[NSWindow(NSEventRouting) sendEvent:] + 345
15 AppKit 0x7ff81a5681a0 -[NSApplication(NSEventRouting) sendEvent:] + 1456
16 AppKit 0x7ff81a122d2e -[NSApplication _handleEvent:] + 65
17 AppKit 0x7ff819c465aa -[NSApplication run] + 640
18 AppKit 0x7ff819c1a4f3 NSApplicationMain + 816
19 Scanner 0x104a8b0d9 0x104a89000 + 8409
20 dyld 0x204d8b345 start + 1909
Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffd4c414 0x7ff7ffd48000 + 17428
Thread 2:: com.apple.NSEventThread
0 ??? 0x7ff8a6856a78 ???
1 libsystem_kernel.dylib 0x7ff81656808e mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff816576878 mach_msg2_internal + 84
3 libsystem_kernel.dylib 0x7ff81656f178 mach_msg_overwrite + 653
4 libsystem_kernel.dylib 0x7ff81656837d mach_msg + 19
5 CoreFoundation 0x7ff816685909 __CFRunLoopServiceMachPort + 143
6 CoreFoundation 0x7ff81668437c __CFRunLoopRun + 1371
7 CoreFoundation 0x7ff816683859 CFRunLoopRunSpecific + 557
8 AppKit 0x7ff819db329c _NSEventThread + 122
9 libsystem_pthread.dylib 0x7ff8165a818b _pthread_start + 99
10 libsystem_pthread.dylib 0x7ff8165a3ae3 thread_start + 15
Thread 3:
0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 4:
0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 5:
0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 6:
0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 7:
0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 8:
0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 9:
0 runtime 0x7ff7ffd6a94c 0x7ff7ffd48000 + 141644
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007f90ecfa0db0 rbx: 0x00007f90ecfa0db0 rcx: 0x00007f90ed0099f8 rdx: 0x00007ff85642ec60
rdi: 0x00007f90ed009000 rsi: 0x00007f90ecfa0d00 rbp: 0x000000030d8f4d50 rsp: 0x000000030d8f4c80
r8: 0x00007f90ed009038 r9: 0x000000000fff0b1a r10: 0x0000600000025920 r11: 0x00007ff91ddde92e
r12: 0x0000000000000001 r13: 0x0000600001307020 r14: 0x0000000000000000 r15: 0x00006000013070a8
rip: rfl: 0x0000000000000246
tmp0: 0x0000000104a8e142 tmp1: 0x0000000000000216 tmp2: 0x0000000104ab6d80