Hi, I need help with an issue. I have 400 vacation photos in RAW format on my phone that I can’t edit, share, or open because I receive the following messages:
• Cannot Load Photo. There was an error loading this photo.
• Unable to Share. There was an error while preparing to share. Please try again later.
• Unable to Load Photo. An error occurred while loading a higher-quality version of this photo.
Additionally, each photo affected by this issue is marked with an exclamation mark inside a circle in the lower right corner.
Here is a detailed description of the problem:
I can’t edit or share any of the RAW format photos.
The problem persists regardless of whether I have internet access or not because the affected photos aren’t syncing with iCloud and can’t be shared.
Even if I disconnect from the internet (airplane mode) and take a new photo, I still can’t use it. (I’m sharing a video from YouTube.)
The photos are physically on the phone, the system recognizes them, and they occupy space, but when I connect the phone to a computer, the computer doesn’t see these photos.
These photos cannot be uploaded to iCloud. The syncing status remains unchanged.
To preempt any questions—I have a very good WiFi connection and 5G network.
What I’ve tried to fix the problem:
I reset the phone—didn’t help.
I reset the Photos app—didn’t help.
I updated the iOS system (I have the latest version)—didn’t help.
Low Power Mode is not enabled.
I have enough free space on my phone (150 GB available) and on iCloud (50 GB available).
Please help, these photos are very important to me.
YouTube wideo with problem
Best regards.
Patras