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The app I distribute has a function that retrieves step count information from the "Healthcare" app and displays it on the app, but depending on the device, the step count may not be retrieved.
When I checked the settings of the "Healthcare" app, I found that it was properly linked to the app, but for some reason I was unable to retrieve it. Is there any countermeasure in such a case?
Is there anyone who has experienced a similar incident?*The same issue occurs even if the device is changed and the same Apple ID is used, so I think it is caused by the Apple ID.