My Enterprise enrollment is in pending status for 5 months now. Guys is this normal?

Apple wont respond to my emails any more. I really dont know what should i do about it. This enrollment is getting really dark and i have googled this, normally it should only takes about 5 days not 5 months! Sorry if this is not a place to aks this question. Any help would be so much appreciated.

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I am already 2 months since applying to the enrolment and besides making lots of calls and mails, still have no answer. This is not nice.