Stuck trying to upload from Mac to iCloud drive

I recently upgraded my iCloud drive to 2TB and am trying to copy about 200GB of files (mostly pictures and movies) to there for backup purposes.


I tried just dragging the folder in Finder to "iCloud Drive", it quickly counted up to 4.203 items to upload but the upload itself was very slow. Eventually it got up to 25.04GB and the status line in Finder alternately shows "25.04GB of 25.04GB" and "25.04GB of 179.06GB", it switches back and forth. It has been stuck like this for about a week. I've rebooted several times and have tried killing cloudd and bird (which immediately restart) but it is still stuck. bird will often run at 35-99% CPU and the computer is very sluggish.


I clicked on the circle-i next to the iCloud Drive in Finder and it popped up a separate window with the same status, that is a circle-X, but clicking that does nothing.


I downloaded and ran iCloudStatus and when I rescan the folder on the iCloud Drive that was the destination of the copy, and it says there are 4185 files being transferred but there is no progress. I tried killing a few of them but that had no effect.


I ran "brctl log --shorten" and I see a bunch of output which keeps scrolling I guess indicating that it's doing something, but I can't really follow the output (I am a developer, used to looking at log files). I tried grepping for errors, I see a few but am not sure what they mean.


I saw in some other forums it is recommended to log out of the iCloud (uncheck "iCloud Drive") in System Preferences, when I do that it warns me about other data on my computer stored in the cloud, it can copy it to an archive directory etc. I have other data that I have previously copied to the cloud and don't want to lose that. This seems like a drastic step to just halt one job.

Really what I want to do is see the job it's trying to run have some control over it, and stop it if necessary. I don't want to just keep trying, hope it finishes, and log out of my iCloud drive when it hangs. Are there any other tools or ways of looking at this?

Replies

Wrong forums…


Apple Developer Forums is a community for discussing developer-level issues with Apple’s SDKs and tools. It is not an official Apple support channel, even for developer issues, and it’s definitely not the right place to get answers about user-level issues.


User-centric queries/comments such as this are perhaps best put to AppleCare's public community support forums, Apple's twitter support account and/or Apple’s YouTube Support Channel vs. risking off-topic here in the DevForums, thanks and good luck.

https://support.apple.com/

https://discussions.apple.com/community/mac_os/high_sierra


Users can feedback via http://www.apple.com/feedback/ - Individuals using betas are free to use the Feedback Assistant; Devs can use the 'Report Bugs' link, below right.



________________