13 Replies
      Latest reply on May 15, 2018 8:42 AM by tschmitz
      degtyarsergio Level 1 Level 1 (0 points)

        - My app’s binary is Rejected.

        - My In-App Purchases (IAP) is Waiting for Review.

        - In-App Purchase (IAP) is enabled in developer’s account

        - Restore purchase works in the sandbox environment

        - Some purchases works in the sandbox environment.


        When I try to create SKProductsRequest for some purchases, as a result I have "Error Domain=SSErrorDomain Code=109 "Cannot connect to iTunes Store" UserInfo={NSLocalizedDescription=Cannot connect to iTunes Store, SSErrorHTTPStatusCodeKey=404}".

        But it works for some purchases. And also all my purchases have status "Waiting for Review".


        How to fix this?

        • Re: Cannot connect to iTunes Store
          bpapaattheskimm Level 1 Level 1 (0 points)

          Is this a new app, or did it work before?


          I'm seeing this error a lot today when trying to buy an exisiting IAP in the sandbox.

          • Re: Cannot connect to iTunes Store
            degtyarsergio Level 1 Level 1 (0 points)

            Does somebody have any ideas?

            • Re: Cannot connect to iTunes Store
              degtyarsergio Level 1 Level 1 (0 points)

              We've contacted with Apple Dev support yesterday and they fixed iTunesConnect error for us. So right now our IAP functionality works.

              1 of 1 people found this helpful
                • Re: Cannot connect to iTunes Store
                  alinafromnull2341234314 Level 1 Level 1 (0 points)

                  hi, we're having same issue today.


                  How can we contact Apple Dev support ?

                    • Re: Cannot connect to iTunes Store
                      KMT Level 9 Level 9 (12,000 points)

                      Use the 'Contact Us' tree via iTunes Connect, or call 'em up - numbers here.

                        • Re: Cannot connect to iTunes Store
                          rich Apple Staff Apple Staff (205 points)

                          It appears that the issue with sandbox testing affects some of you, but not everyone. It also turns out the the use the ping command can indicate a false positive for the problem. We’ve identified cases where the ping fails, but the In-App Purchase app is able to connect with the sandbox server and complete transactions.


                          In order to investigate this issue, the iTunes Server engineers have asked that bug reports be submitted with more complete information, including a sysdiagnose archive from the device. Such device will show additional information about the problem which a ping cannot.


                          First, here are the instructions to capture the sysdiagnose archive - please log into the Apple Developer Bug Report Profiles and log web page - <https:/

                          If you do this on the test device using the Safari browser, you can install the profiles to the device directly from the web site.

                          Install the following profiles

                          1. “App Store/iTunes Store for iOS” profile

                          2. “sysdiagnose for iOS” profile.

                          After all profiles are installed, please restart the device.


                          Please review the instructions for triggering the sysdiagnose profile and how to use iTunes to download the archive file by syncing with the device.

                          Make sure you are familiar with triggering the sysdiagnose log, then perform the steps to replicate the problem. When the failure occurs, trigger the sysdiagnose profile, wait 5 minutes, then sync the device with the iTunes app and find the sysdiagnose archive file. While reproducing the problem it will help to capture screenshots showing evidence of the connection failure.


                          To submit the bug report, please follow these instructions. Please use the Apple Developer Bug Report web page - http:/

                          After logging in, select the Product “Other”.

                          Fill out the bug report form. In the description section -

                          make sure to include the application ID

                          add a sequence of steps that a new user will take to use the app to find the In-App Purchase item

                          describe the evidence provided by the app that a network failure occurred. If there is a delayed response, indicate the approximate delay time.

                          Please include the sysdiagnose archive as an attachment to the bug report.


                          If you have a TestFlight build of the sandbox version of the app, please send an invitation to “apps_test@icloud.com”. Please include the bug report number in the invitation so that the test engineer knows which bug report to associate with the invitation.


                          Thank you for your assistance with this matter.

                          rich kubota - rkubota@apple.com

                          developer technical support CoreOS/Hardware/MFI