TSI - can I ask code-level support if the app is not yet fully developed?

I am developing a human activity recognition application for iOS and watchOS that uses Core Motion, Core Location and Health Kit and I am encountering some problems using these frameworks. Bugs that I cannot solve alone so I am thinking about submitting a TSI to Apple.


But the TSI page says: "DTS does not provide support for pre-release software. You can post questions about pre-release software on the Apple Developer Forums.


I am planning to put my application on the App Store, but it's not fully developed yet, I'd say that it's 40% done and it's not even in iTunes connect yet. I am still allowed to ask for a TSI?

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ramy
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They mean pre-release Apple software, such as Xcode, iOS and macOS betas.


You can always ask for a TSI. If your question is something they can't help you with, they'll tell you that immediately, and generally they'll refund the TSI.


So, go for it!

Posted by
QuinceyMorris
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Apple means that they only offer support for released versions of their software/SDKs. So as long as your app is using publically available and released APIs, you shouldn't have any trouble submitting your request.

Posted by
rsharp
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They mean pre-release Apple software, such as Xcode, iOS and macOS betas.


You can always ask for a TSI. If your question is something they can't help you with, they'll tell you that immediately, and generally they'll refund the TSI.


So, go for it!

Posted by
QuinceyMorris
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QuinceyMorris is absolutely correct here. However, I’m curious about this:

But the TSI page says: “DTS does not provide support for pre-release software.”

Which page was that exactly? You’re not the first developer to be confused by statements like this. I thought I’d managed to track them all down and get them corrected. For example, the main DTS tech support incident page says:

Can I submit a TSI to get help with Apple beta software?


No. However, you can post questions and find answers related to beta software in the Apple Developer Forums.

Alas, it seems that I missed one somewhere. I had a good look and couldn’t find it.

If you can point me to the page that confused you I’ll try to get that fixed as well.

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Quinn “The Eskimo!”
Apple Developer Relations, Developer Technical Support, Core OS/Hardware 

let myEmail = "eskimo" + "1" + "@apple.com"
Posted by
eskimo
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> I am still allowed to ask for a TSI?


Yes, you'll be fine.


See:

https://developer.apple.com/library/content/technotes/tn2249/_index.html

Definition of Terms

This document refers to the following relevant terms:

  • Operating System or OS, which encompasses all of the following: iOS, OS X, tvOS and watchOS.
  • Beta OS, Developer Preview, or Pre-Release refers to the advance access of Apple software given to developers for the purpose of verifying their third-party apps.
  • OS major revision refers to a pending new version of the operating system, for example, iOS 9.
  • GM Seed refers to a beta version of the operating system that is almost ready to go public. For example, the iOS 9 GM Seed is a version of iOS 9 beta that will most likely represent the first public version of iOS 9.
  • The GM version of the OS refers to the version of the OS that has gone public. For example, iOS 9 GM refers to the last GM Seed that was approved by Apple for release to the public.
  • Beta SDK refers to the Beta version of Xcode that includes a software development kit (SDK) matching the version number of the beta OS that you wish to test.
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KMT
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