Hi There,
On iOS 11 our App Store Released Non-Renewing Subscription purchases cannot be made. This issue began for our released app on Friday September 29th at around 1pm EDT for all our users across all versions of our app.
The issue does not occur with Consumable non Non-Consumable
The issue does not occur with Sandbox or Testflight Released Versions of the App
The issue does not occur on iOS 10.3.3 or Below
The issue is occuring on iOS 11, iOS 11.0.1, iOS 11.0.2 and iOS 11.1 Beta
Our app is only available in the Canadian app store.
The workflow of the Purchase goes as Follow
1. SKPaymentQUeue addPayment
2. Callback to updatedTransactions - State is now Purchasing
3. Callback to updatedTransactions - State is now Failed -> Error's localized description is 'Cannot connect to the iTunes Store'
As noted above only the Non-renewing subscriptions for iOS 11 users seem to be experiencing this issue.
Has anyone else been experiencing this issue or have any solutions to this. Since our production users are dealing with it we have lost revenue on it.
DTS told us to open a ticket with Bug Reporter, but no action seems to have occurred on our Ticket.
It seems strange that it began at a time when we did not release a new version of the app nor a new OS update came out. Based on this we are assuming that its sometime on the back end that may be causing this.
Thanks, Joe