9 Replies
      Latest reply on Dec 20, 2017 8:23 PM by KendallHelmstetterGelner
      rpayne Level 1 Level 1 (0 points)

        On older iOS versions, we could trigger a full sysdiagnose by pressing the VOL Up + Down + Power and sync with iTunes on Windows, however, this no longer works. How can I have people in the field trigger full sysdiagnose reports to sync with iTunes after?

         

        iOS11  VOL Up + Down + Power

        Jun 23 11:42:00 MyTestiPhone sysdiagnose[407] <Notice>: request: sysdiagnose (stackshot only) keychord: Power + Volume Up
        Jun 23 11:42:00 MyTestiPhone ReportCrash[216] <Notice>: Stackshot requested by sysdiagnose, code: baaaaaad, reason: <private>
        Jun 23 11:42:00 MyTestiPhone sysdiagnose[407] <Notice>: Screen flash
        Jun 23 11:42:00 MyTestiPhone sysdiagnose[407] <Notice>: request: sysdiagnose (stackshot only) keychord: Power + Volume Up
        Jun 23 11:42:00 MyTestiPhone sysdiagnose[407] <Notice>: Screen flash
        Jun 23 11:42:00 MyTestiPhone sysdiagnose[407] <Notice>: sysdiagnose (stackshot only) complete
        Jun 23 11:42:00 MyTestiPhone ReportCrash[216] <Notice>: Stackshot requested by sysdiagnose, code: baaaaaad, reason: <private>
        Jun 23 11:42:00 MyTestiPhone sysdiagnose[407] <Notice>: sysdiagnose (stackshot only) complete