10 Replies
      Latest reply on Jun 4, 2019 2:56 PM by olivier275
      ColCass3120 Level 1 Level 1 (0 points)

        Hi All,

        We're building a mobile app extension of an existing website, and trying to determine: Is in-app purchase necessary?

        We already have payment gateway configuration, so would like to just build a UI into the mobile app. We'll have a variety of payment options, for users to carry over balance from website, load a balance, and/or set up an auto-refill for a desired amount. The balance burns down by time used, so it is not a regular 'subscription'.

        I have been reading up but haven't identified if it is a requirement.

        Thank you!

        Colleen

        • Re: Is in-app purchase necessary?
          KMT Level 9 Level 9 (14,235 points)

          Might help if you detailed what is being paid for...

            • Re: Is in-app purchase necessary?
              ColCass3120 Level 1 Level 1 (0 points)

              Thanks, KMT.

              Our service is connecting users to life coaches via Chat and Phone. Different advisers have different pricer teirs per minute. A user esssentially burns down the account balance as its used, and if/she enables auto-refill, it will reload the set amount of funds when the balance approaches $10/20 (not defined yet).

              Hope this helps!

                • Re: Is in-app purchase necessary?
                  KMT Level 9 Level 9 (14,235 points)

                       >Our service is connecting users to life coaches via Chat and Phone.

                   

                  Live?

                    • Re: Is in-app purchase necessary?
                      ColCass3120 Level 1 Level 1 (0 points)

                      Yes, live chat, or direct call.

                        • Re: Is in-app purchase necessary?
                          KMT Level 9 Level 9 (14,235 points)

                               >Yes, live chat, or direct call.

                           

                          Not allowed to use IAP.

                           

                          As well, you risk being booted during review if that app simply replicates an existing website.

                            • Re: Is in-app purchase necessary?
                              ColCass3120 Level 1 Level 1 (0 points)

                              Thanks for the info, KMT!

                              It is not a replication, (we have a mobile site), just an extension of existing brand and advisers. The website does not have chat, only the app (and app is very stripped down, and based on 'Available Now'. We will also eventually introduce direct messaging, that will charge a 'per reply', depleting from account balance, also not available on site.

                              Hope this sheds some additional light, if any. Most of our competitors have a website, and now chat app.

                              So 'not allowed for IAP', your're saying we can build a UI for our existing payment gateway, and/or PayPal?

                                • Re: Is in-app purchase necessary?
                                  KMT Level 9 Level 9 (14,235 points)

                                  'not allowed' means Apple doesn't want to be directly responsible in the user's eyes for anything out of their control. IAP & live content would place Apple directly in the crosshairs should an issue arise, which could include any complaint for any reason.

                                   

                                  So, yes, use your own/existing payment gate and head on.

                                   

                                  Good luck and keep us posted on your story, thanks.

                                   

                                  Ken

                                    • Re: Is in-app purchase necessary?
                                      PBK Level 7 Level 7 (3,145 points)

                                      Message to KMT:

                                      > 'not allowed' means Apple doesn't want to be ....

                                       

                                      'Not allowed to use IAP' means 'not allowed' - it does not explain why it is not allowed (veiled reference to recent Intellegence Report on Russian hacking intended).  I think the reason is actually imbedded in what is called "tie-in" under anti-trust laws.  A party with monopoly power (e.g. Apple and the App Store) cannot use that power outside of their own products.  Apple requiring the use of their IAP to sell a product that is not being distributed by Apple (e.g. real world services or products) might be a violation of anti-trust laws.  After all, Apple is willing to be associated with some pretty bad apps.

                                        • Re: Is in-app purchase necessary?
                                          KMT Level 9 Level 9 (14,235 points)

                                               >After all, Apple is willing to be associated with some pretty bad apps.

                                           

                                          I'd expect Apple to have their own definition of 'pretty bad'. The App Store didn't earn a record USD$28 bil last year from being shy about associations, after all.

                                           

                                          And remember, while Apple may not want to be involved because their legal wonks say the corp. can't be involved, if it comes down to fielding iTunes $upport call$ because of a lousy response in a live video chat, it's not about the law, it's about the bottom line.

                                      • Re: Is in-app purchase necessary?
                                        olivier275 Level 1 Level 1 (0 points)

                                        Hi there,

                                         

                                        It seems we have a similar service and we are using CC and Paypal for our real time call and chat service between users and advisors.

                                        Apple stopped us in our last submission and told us to use IAP for chat. We appealed and are in the middle of it now.

                                        Were you able to push your app without IAP? For us since we implemented CC, we did about 20+ updates and they just blosked our latest one.

                                        Could you let me know what you have done?

                                         

                                        Thanks