6 Replies
      Latest reply on Jun 8, 2017 11:28 AM by lehn0058
      y_ogi Level 1 Level 1 (0 points)

        We're currently unable to send pushes to certain devices.

        The tokens are being received by the app APNs, but when we send the push, we get an error stating "device token is inactive for the specified topic."

        It looks like expired tokens are being used.

         

         

        As stated in the documentation, we're retrieving an APN token with every launch of the app.

        However, on the devices where this error occurs, the same expired token gets returned even when requesting a new one.

        Are there any reports of a similar issue? Any advice on how to fix this?