Unauhorized App Transfers

I have a long established list of iOS apps. Suddenly this evening, I noticed that one of my apps had a transfer request pending to another developer account that I had not authorized. The fist thing I did was reset my Apple ID password and cancel this transfer request. I thought/hoped this may have solved this issue. Before long I had a long list of emails saying that around 40% of my apps have been transferred into another users account! This is devasating, as I have no idea how someone is still accessing my account. I am in the UK and all support phone lines are closed... I have no idea what to do... One of the apps taken generates me a significant amount of my monthly revenue & the consequence of not getting it back would be devastating for me and my family.


Does anyone have a direct contact for US based developer support, as I am having no luck contacting anyone via phone? I have tried searching, but it only gives me UK numbers which do not operate 24/7.

Accepted Reply

Apple no longer makes those #s public - In the past, I've made a request and been called back in minutes.


In your case, I would make that request ASAP, no matter what else you attempt, and wait for a call, no matter how long that may be.


See https://developer.apple.com/contact/#


That said, try 800-633-2152


Good luck.

Replies

Apple no longer makes those #s public - In the past, I've made a request and been called back in minutes.


In your case, I would make that request ASAP, no matter what else you attempt, and wait for a call, no matter how long that may be.


See https://developer.apple.com/contact/#


That said, try 800-633-2152


Good luck.