Failed to upload screenshoots

I prepared a serie of screenshoots (4 per localizations on the required sizes), taken directly from the simulators.

After some upload App Store Connect refuse to upload new images.

Of course the images resolution are all the same, as all are taken from the same simulator.

I tryied also to upload a screenshoto taken from my iPhone and then changed insize to adapt it to the requirements.

There are requirements over the image size?

Accepted Reply

Yes there are requirements.


And it is very simple to comply:

- look at the type of screensize that is required:

- such as iPhone 6.5"

- select an iPhone with the corresponding screen size : 11 ProMax for 6.5

- get screen copy with cmd-S on simulator.


I usually provide the 4 required sizes only:

- iPhone 8 Plus (5.5")

- iPhone 11 Pro Max (6.5")

- iPad Pro (12.9) (2G)

- iPad Pro (12.9) (3G)


It is a bit tedious when you have 4 languages to support, 5 screen shot per language and per model = 80 screen shots

This requires to be very methodic.

So, I name the files to be sure I find the right one at once:

- create a forlder per language

- name such as

2. Some Display - iPhone 11 Pro Max - 2020-03-01 at 15.15.03.png

Replies

> requirements over the image size?


What sizes are you using?

Yes there are requirements.


And it is very simple to comply:

- look at the type of screensize that is required:

- such as iPhone 6.5"

- select an iPhone with the corresponding screen size : 11 ProMax for 6.5

- get screen copy with cmd-S on simulator.


I usually provide the 4 required sizes only:

- iPhone 8 Plus (5.5")

- iPhone 11 Pro Max (6.5")

- iPad Pro (12.9) (2G)

- iPad Pro (12.9) (3G)


It is a bit tedious when you have 4 languages to support, 5 screen shot per language and per model = 80 screen shots

This requires to be very methodic.

So, I name the files to be sure I find the right one at once:

- create a forlder per language

- name such as

2. Some Display - iPhone 11 Pro Max - 2020-03-01 at 15.15.03.png

Thank you Claude for your detailed suggestions,

indeed they are what I did.

What happened is that after loaded some screenshoots, new uploading tentative simply weren't accepted, whitout the red notice about wrong size.

I had also tried to logout from App Store Connect, clean the cache and login again; new files were refused, as if I hadn't tried to upload. I tried to drag the files over the upload area and to use the Choose File button, but nothing worked.

Today I repeated the upload, of the same files, and they were uploaded.

Great.


Don't forget to close the thread.


And note that Appstore will be closed for a few hours today.