User Rating of the tvOS app is not getting updated in the App Store

We have a set of tvOS apps in the App Store.. Users rate our apps and the same is not reflecting in the App Store.

Also after rating the app on Apple TV, when I go into the details of the App, the rating is missing and even if I rate the app multiple times, it doesnt reflect in the App Store.

In short, all theUser Rating of the apps are lost!!!