Unable to view crashes in Xcode

Hi!


I'm logged into Xcode 11.3.1 as our administrator, but as of a few days ago I can't now view any new crash data for any of our apps on the App Store. A warning icon appears next to the "App Store" drop-down, and if clicked on I get the following alert:


Unable to download crash information.


None of your developer accounts are authorized to access crash information for "<project name>". Verify that your developer accounts are correctly configured in Xcode, then try again.


I've tried again, tried logging out and back in again, tried with a different administrator user, but always get the same result.


Does anyone have any idea how to fix this? One of our users has changed a 5* review to 1* because the latest build crashes for them, but I can't access the data!


All the best,

David

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Astraware
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This happened to some members of our team today, when we moved to a new office => our IPs changed. I was logged out of developer.apple.com and iTunes Connect. I logged in to both and restarted xCode - seems like some of these actions fixed the problem. I'm using two-factor authentication, not sure if this matters.

Posted by
agmobi
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+1


I'm having the same issue. 😭

Posted by
hanbum
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Just started seeing this for all apps. Xcode 11.3.1 and 11.4 beta 2.

Posted by
3no
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.+1
Posted by
provmusic
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