2 Replies
      Latest reply on Jan 16, 2020 6:23 AM by miguel.marceliano@tekever.com
      miguel.marceliano@tekever.com Level 1 Level 1 (0 points)

        Good Afternoon

        We're going to send an app for review, but we know it might get rejected because it doesn't follow the regular authentication system.
        Our app is a governmental app that needs our identification number with a generated password by a governmental entity.

        It requires as well an email or phone confirmation to be able to login in the app.

         

        How can we solve this problem, can we have a customized review ?

        Thank you.

         

        Miguel Marceliano

        • Re: App review with different authentication system
          PBK Level 7 Level 7 (3,435 points)

          Your issue is guideline 5.1.1 (v):

           

          5.1.1 (v) Account Sign-In: If your app doesn’t include significant account-based features, let people use it without a log-in. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law.

           

          In the notes to App Review explain why the app needs an "identification number with a generated password by a governmental entity (and) requires as well an email or phone confirmation to be able to login in the app."

           

          It might also help your chances of approval if the app opened and did something a little useful for the general public user without requiring the log in.  If an authorized user then logged in the app would do much more.