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      Latest reply on Oct 18, 2019 12:08 AM by mo_2019
      mo_2019 Level 1 Level 1 (0 points)

        Executed MDM command "EraseDevice" for macOS Catalina.

        As a result, the macOS device was initialized, but the device failed to start.

         

        # procedure for reproducing

        1. Install MDM configuration profile on macOS Catalina.

        2. For macOS Catalina, run the MDM command “EraseDevice”.

        3. On macOS Catalina, the screen will turn black and you will be prompted to enter a 6-digit PIN code.

        4. Enter the 6-digit PIN code.

        5. macOS Catalina will restart.

        6. https://support.apple.com/en-us/HT204156

            One of the following screens described on the support page is displayed.

            * Prohibitory symbol

            * Question mark

            * Blank (empty) screen

         

        # Expected results

        * https://support.apple.com/en-us/HT208496

          The macOS Utilities window screen described in the support page above is displayed.

         

        Assumes that "expected result" is the correct behavior.

        If you know a solution, please teach me.