We encountered an issue in App Store Connect that has been stuck for months.
App Store reviewer rejected our submission and say our App Preview content is not appropriate (including self promoting ad…). OK, we removed the video. What happened next is weird. We got rejected again and received feedback that the App Preview content is not appropriate - even we had removed it!
Frustrated, we removed ALL screenshots (no video) and reupload ONLY screenshots. And again we got rejected and receive feedback that the App Preview content is not appropriate. We asked for technical help and received the same response. We asked for which localisation? English (that is our main), so it is not localisation issue (which all links to English).
How do we remove a non-existence App Preview?
Add an acceptable app preview. That might over ride what the app reviewer is still seeing.
Hi, thanks for the feedback!
My question is: right now it says 0/3 App Preview - won't I need to do 3 replacement reviews in order to replace that phantom video?