13 Replies
      Latest reply on Oct 29, 2019 4:55 AM by spartan1
      spartan1 Level 1 Level 1 (0 points)

        We are seeing some failures every now and then in our notarization TeamCity job where the "altool --notarization-info" command is failing with exit code 239. I didn't find anything about this by googling, except that the Mozilla guys are seeing the same issue (https://bugzilla.mozilla.org/show_bug.cgi?id=1562412).

         

        What does exit code 239 mean and can we prevent it somehow?

        • Re: altool sometimes fails with exit code 239
          spartan1 Level 1 Level 1 (0 points)

          It seems we are seeing more and more of this lately. Could someone at Apple help with this one?

          • Re: altool sometimes fails with exit code 239
            eskimo Apple Staff Apple Staff (12,305 points)

            Can you post a transcript of the failure?  That is, the altool command you issued and its full output.

            Please use the <> icon to format it as code.

            Share and Enjoy

            Quinn “The Eskimo!”
            Apple Developer Relations, Developer Technical Support, Core OS/Hardware
            let myEmail = "eskimo" + "1" + "@apple.com"

              • Re: altool sometimes fails with exit code 239
                spartan1 Level 1 Level 1 (0 points)

                At 17:20:19:

                 

                $ /Applications/Xcode10.app/Contents/Developer/usr/bin/altool --notarization-info 79a620ce-a210-465c-a04c-2e3970d1b74a --username "$USER" --password "$PASSWORD" --output-format xml
                <?xml version="1.0" encoding="UTF-8"?>
                <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
                <plist version="1.0">
                <dict>
                    <key>notarization-info</key>
                    <dict>
                        <key>Date</key>
                        <date>2019-10-22T14:20:20Z</date>
                        <key>RequestUUID</key>
                        <string>79a620ce-a210-465c-a04c-2e3970d1b74a</string>
                        <key>Status</key>
                        <string>in progress</string>
                    </dict>
                    <key>os-version</key>
                    <string>10.13.6</string>
                    <key>success-message</key>
                    <string>No errors getting notarization info.</string>
                    <key>tool-path</key>
                    <string>/Applications/Xcode10.app/Contents/Applications/Application Loader.app/Contents/Frameworks/ITunesSoftwareService.framework</string>
                    <key>tool-version</key>
                    <string>1.1.1138</string>
                </dict>
                </plist>
                

                 

                At 17:20:51:

                 

                $ /Applications/Xcode10.app/Contents/Developer/usr/bin/altool --notarization-info 79a620ce-a210-465c-a04c-2e3970d1b74a --username "$USER" --password "$PASSWORD" --output-format xml
                <?xml version="1.0" encoding="UTF-8"?>
                <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
                <plist version="1.0">
                <dict>
                    <key>os-version</key>
                    <string>10.13.6</string>
                    <key>product-errors</key>
                    <array>
                        <dict>
                            <key>code</key>
                            <integer>1519</integer>
                            <key>message</key>
                            <string>Could not find the RequestUUID.</string>
                            <key>userInfo</key>
                            <dict>
                                <key>NSLocalizedDescription</key>
                                <string>Could not find the RequestUUID.</string>
                                <key>NSLocalizedFailureReason</key>
                                <string>Apple Services operation failed.</string>
                                <key>NSLocalizedRecoverySuggestion</key>
                                <string>Could not find the RequestUUID.</string>
                            </dict>
                        </dict>
                    </array>
                    <key>tool-path</key>
                    <string>/Applications/Xcode10.app/Contents/Applications/Application Loader.app/Contents/Frameworks/ITunesSoftwareService.framework</string>
                    <key>tool-version</key>
                    <string>1.1.1138</string>
                </dict>
                </plist>
                
                  • Re: altool sometimes fails with exit code 239
                    eskimo Apple Staff Apple Staff (12,305 points)

                    [For those reading along at home, the point of spartan1’s post is that the two notarisation-info requests are identical, and the first works and the second fails.]

                    I notice you’re using Xcode 10 here.  Does the problem reproduce with a more modern altool?

                    Note If you can’t install Xcode 11, you can use the altool embedded with the Transporter app.

                    Share and Enjoy

                    Quinn “The Eskimo!”
                    Apple Developer Relations, Developer Technical Support, Core OS/Hardware
                    let myEmail = "eskimo" + "1" + "@apple.com"

                      • Re: altool sometimes fails with exit code 239
                        spartan1 Level 1 Level 1 (0 points)

                        I just tried to do couple of notarizations with the altool from Transporter (version 1.1.1149), and it seems to work. I'll report back if we still see the error in the future.

                        • Re: altool sometimes fails with exit code 239
                          spartan1 Level 1 Level 1 (0 points)

                          We got the error 239 today also with altool from Transporter. Unfortunately I don't have the command output as the script we use for notarization swallowed it. Anyway, it seems updating altool didn't resolve the issue.

                            • Re: altool sometimes fails with exit code 239
                              eskimo Apple Staff Apple Staff (12,305 points)

                              So, just to confirm:

                              • You ran an --notarization-info, as shown by your 22 Oct post

                              • altool failed, as shown by the second example in that post

                              • The exit status was 239?

                              Share and Enjoy

                              Quinn “The Eskimo!”
                              Apple Developer Relations, Developer Technical Support, Core OS/Hardware
                              let myEmail = "eskimo" + "1" + "@apple.com"

                                • Re: altool sometimes fails with exit code 239
                                  spartan1 Level 1 Level 1 (0 points)

                                  Yes, --notarization-info failed with 239 again. This time I didn't see an "in-progress" response between --notarize-app returning and the failure, though.

                                   

                                  The notarization is done by a script, so --notarization-info was ran right after --notarize-app returned.

                                   

                                  $ /Applications/Transporter.app/Contents/Frameworks/ITunesServices.framework/Versions/A/Frameworks/ITunesSoftwareService.framework/Versions/A/Support/altool --notarize-app --primary-bundle-id "$BUNDLE_ID" --username "$USER" --password "$PASSWORD" --file $ZIP --output-format xml
                                  <?xml version="1.0" encoding="UTF-8"?>
                                  <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
                                  <plist version="1.0">
                                  <dict>
                                      <key>notarization-upload</key>
                                      <dict>
                                          <key>RequestUUID</key>
                                          <string>08ebc7eb-1a21-493f-9dbe-af06d2423911</string>
                                      </dict>
                                      <key>os-version</key>
                                      <string>10.13.6</string>
                                      <key>success-message</key>
                                      <string>No errors uploading '/var/folders/jy/22t1qnw112d37fg586q4gb_40000gr/T/tmp.9URV0deH.zip'.</string>
                                      <key>tool-path</key>
                                      <string>/Applications/Transporter.app/Contents/Frameworks/ITunesServices.framework/Versions/A/Frameworks/ITunesSoftwareService.framework</string>
                                      <key>tool-version</key>
                                      <string>1.1.1149</string>
                                  </dict>
                                  </plist>
                                  
                                  
                                  $ /Applications/Transporter.app/Contents/Frameworks/ITunesServices.framework/Versions/A/Frameworks/ITunesSoftwareService.framework/Versions/A/Support/altool --notarization-info 08ebc7eb-1a21-493f-9dbe-af06d2423911 --username "$USER" --password "$PASSWORD" --output-format xml
                                  <?xml version="1.0" encoding="UTF-8"?>
                                  <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
                                  <plist version="1.0">
                                  <dict>
                                      <key>os-version</key>
                                      <string>10.13.6</string>
                                      <key>product-errors</key>
                                      <array>
                                          <dict>
                                              <key>code</key>
                                              <integer>1519</integer>
                                              <key>message</key>
                                              <string>Could not find the RequestUUID.</string>
                                              <key>userInfo</key>
                                              <dict>
                                                  <key>NSLocalizedDescription</key>
                                                  <string>Could not find the RequestUUID.</string>
                                                  <key>NSLocalizedFailureReason</key>
                                                  <string>Apple Services operation failed.</string>
                                                  <key>NSLocalizedRecoverySuggestion</key>
                                                  <string>Could not find the RequestUUID.</string>
                                              </dict>
                                          </dict>
                                      </array>
                                      <key>tool-path</key>
                                      <string>/Applications/Transporter.app/Contents/Frameworks/ITunesServices.framework/Versions/A/Frameworks/ITunesSoftwareService.framework</string>
                                      <key>tool-version</key>
                                      <string>1.1.1149</string>
                                  </dict>
                                  </plist>
                                  
                                    • Re: altool sometimes fails with exit code 239
                                      eskimo Apple Staff Apple Staff (12,305 points)

                                      I ran your problem description past the notarisation server team and, alas, this is a known issue at our end (r. 56388314).  Unfortunately I don’t think there’s any guaranteed way around this; your best bet is to retry after a reasonable delay.


                                      On a related note, framillien wrote:

                                      Can you provide a list of exit codes returned by 'xcrun altool' ?

                                      No.  If this info would be useful to you, file an enhancement request against the altool man page.

                                      Please post your bug number, just for the record.

                                      Share and Enjoy

                                      Quinn “The Eskimo!”
                                      Apple Developer Relations, Developer Technical Support, Core OS/Hardware
                                      let myEmail = "eskimo" + "1" + "@apple.com"

                                    • Re: altool sometimes fails with exit code 239
                                      framillien Level 1 Level 1 (0 points)

                                      Hi,

                                       

                                      Same problem in our CI server. Sometime xcrun altool answer with a 239 error, and an explicit message:

                                      *** Error: Apple Services operation failed. Could not find the RequestUUID.

                                       

                                      If we retry later (from 1 to 3mn) the same call succeed with a result "In progress", until notarization completion. So, we can ignore this return code, and keep waiting for an "in progress" answer but more informations could be helpfull:
                                      - Is this code 239 dedicated to 'requestUUID not found' response or it's a more generic error code ?
                                      - Can you provide a list of exit codes returned by 'xcrun altool' ?

                                      Thanks,

                                      # First call right after the UUID was returned by 'xcrun altool'
                                      xcrun altool -u 'XXXX' --notarization-info 9dcb6928-c3d1-4ae7-84ce-5aaa5203e709
                                      2019-10-28 19:00:41.161 altool[89282:31450767] *** Error: Apple Services operation failed. Could not find the RequestUUID.
                                      
                                      # Another call 1mn later:
                                      xcrun altool -u 'XXXX' --notarization-info 9dcb6928-c3d1-4ae7-84ce-5aaa5203e709
                                      2019-10-28 19:01:51.960 altool[89504:31451843] No errors getting notarization info.
                                      
                                         RequestUUID: 9dcb6928-c3d1-4ae7-84ce-5aaa5203e709
                                                Date: 2019-10-28 18:00:43 +0000
                                              Status: in progress
                                          LogFileURL: (null)
                                      
                            • Re: altool sometimes fails with exit code 239
                              Edd0408 Level 1 Level 1 (0 points)

                              $ /Applications/Xcode10.app/Contents/Developer/usr/bin/altool --notarization-info 79a620ce-a210-465c-a04c-2e3970d1b74a --username "$USER" --password "$PASSWORD" --output-format xml 

                               

                                        notarization-info                Date          2019-10-22T14:20:20Z          RequestUUID          79a620ce-a210-465c-a04c-2e3970d1b74a          Status          in progress            os-version      10.13.6      success-message      No errors getting notarization info.      tool-path      /Applications/Xcode10.app/Contents/Applications/Application Loader.app/Contents/Frameworks/ITunesSoftwareService.framework      tool-version      1.1.1138