0 Replies
      Latest reply on Jul 5, 2019 10:26 AM by janice
      janice Level 1 Level 1 (0 points)

        I generated and gave a Promo code to a customer in Spain. When he tried to redeem it in the Mac App Store Application, he couldn't and sent me a screen shot of the error.

         

        "Tambien puedes introducir el codigo a mano.

        Este codigo se aplicara a tu ID de Apple, xxxx@gmail.com"

         

        The Text Box shows he has entered the correct promo code,

        and then underneath in Red text is:

         

        MZFreeProductCode.CannotRedeemiOSAppOnDestop

         

        Has anyone else seen this? Is this a temporary problem or a Spain problem or an App Store bug? Who would I report this to?

         

        (And the promo code is definitely not an iOS App promo code)

        Thanks,