1119 Views 3 Replies
      Latest reply on Oct 21, 2019 7:43 PM by davef
      ForumQ Level 1 Level 1 (0 points)
      ForumQ May 3, 2019 12:36 AM

        Hello

        I get a blank screen when trying to login in Search Ads.

        When I could login it took 3 times.

        1) it said my session had expired

        2) it presents a blank screen

        3) then I could login

         

        But today I can't login at all.

        I can login to my App Store Connect account ok.

         

        Regards

        Peter

        • Re: search ads white screen / login problems
          AdamRedboxMobile Level 1 Level 1 (0 points)
          AdamRedboxMobile May 3, 2019 1:04 AM (in response to ForumQ)

          Hi Peter,

           

          This isn't unusual to see. We encounter this issue on a daily basis across multiple Search Ads accounts.

           

          If you're looking for an alternative to Search Ads that manages your bid adjustments across a library of keywords, why not try Blackbox. Visit www.blackbox-platform.com to find out more!

           

          Many thanks,

          Adam

          • Re: search ads white screen / login problems
            Wizfinger Level 1 Level 1 (0 points)
            Wizfinger Oct 2, 2019 6:50 AM (in response to ForumQ)

            Same thing here, expecially on the BASIC version. Just a white screen. Refreshing does not help. Siging out and in does not help. Nothing helps.

             

            Sometimes going to "Advanced" first helps. But this requires knowing the URL for the advanced version, because the screen is white and there is no link visible.

             

            It is HORRIBLE that Apple has S * H * I * T * like this in production.

             

            (And yes, I am using the latest Safari on the latest macOS.)

            • Re: search ads white screen / login problems
              davef Level 1 Level 1 (0 points)
              davef Oct 21, 2019 7:43 PM (in response to ForumQ)

              Yeah I'm currently getting this across both Basic and Advanced. Tried different browsers, computers, networks etc but can't get anything to work.