What is user review ID and why cant we post reply to reviews?

Today someone on my team who has responsibility for posting replies to user reviews reports they can no longer do so. Instead, when attempting to post the reply, an error message appeared saying "You must enter a valid user review ID to respond to a review".

I cannot find any documentation which revfers to a "user review ID" - there does not appear to be anything in APpStore Connect user editor where I could find such an ID.


You can see a screenshot of the error message here:

http://admin.pannacooking.com/download/user-review-id-error.png


Is this some new featured of Connect? Where do I get a User Review ID for my team? Is this a bug in AppStore Connect?

  • Were you able to resolve this one JordanB, my team are having the same error this week.

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