iOS App Store allows users to attempt download of my iPad app to their iPhone and then fails with a "device not compatible" error

I've produced a Link Maker URL for my iPad iOS app on my web page at http://www.fatdog.com/abcJump/.When users access the link via their iPhone, the App Store entry for my app shows up and seemingly allows the user to attempt a download, even though it's iPad-only. The download proceeds for a moment and then aborts with a "Device not compatible" error. This is very confusing for any users who are visiting my web page from an iPhone. Why does the app store even show the iPad-only app in this case?


Is there something I need to do with the Link-Maker-generated link to disallow invocation from an iPhone. The app also have a tvOS version; I don't know if that's related to this problem or not.

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howardck
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Your webpage funnels all users to the store, regardless of platform. That process apparently bypasses the store mechanism that would otherwise block iphone users outright.


I see that when searching by name for that app on iPhone, it isn't found/offered, so the store works properly at that level.


I think the eventual abort is as good as you can expect. Anyone confused after your page -and- the store both emphasize iPad isn't going to be helped much by additional handholding, I think 😉


Otherwise, you might try configuring your server to sniff user agent and bifurcate that page when the visitor is strictly phone based.


Good luck.

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KMT
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Just to add: I've checked that "Targeted Device Family" = iPad, so that doesn't seem to be the problem.

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howardck
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Your webpage funnels all users to the store, regardless of platform. That process apparently bypasses the store mechanism that would otherwise block iphone users outright.


I see that when searching by name for that app on iPhone, it isn't found/offered, so the store works properly at that level.


I think the eventual abort is as good as you can expect. Anyone confused after your page -and- the store both emphasize iPad isn't going to be helped much by additional handholding, I think 😉


Otherwise, you might try configuring your server to sniff user agent and bifurcate that page when the visitor is strictly phone based.


Good luck.

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KMT
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