VPP IDs being rejected

I have a client who has finished signing up for a VPP ID, is able to log in to the VPP store with that ID, but App Store Connect is rejecting it with the message:


The apple ID you entered, ***@***.org, was not created for use with the Volume Purchase Program. To learn more about how your customers can sign up for the Volume Purchase Program, visit http://enroll.vpp.itunes.apple.com.


Going to that link is useless--that's just the enrollment/log in page, and he's already enrolled and able to log in.


I've had nothing but trouble with VPP since the recent changes, with VPP IDs and DEP IDs being rejected only to suddenly be approved, and clients having difficult times getting VPP IDs in the first place. I'm very frustrated with it.

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djibouti
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Hello, can someone please address this issue? I am having it as well! it is blocking the release of our app!


djibouti were you ever able to solve this?

Posted by
Zadirion
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Hello? Anyone? Please? This is urgent!

Posted by
Zadirion
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We are having the same issue, but as it is our first sign-up we are still uncertain about whether the issue is on our side. Was this issue ever resolved?

Posted by
pfaucon
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Hi,

for all still facing the prop:

for new vpp accounts the apple-id seems not to work. use the dep-id and the company name.

Posted by
horstschlemmer
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Even when we use the DEP ID, that customer can't see our app in the VPP store. Is there anything further we need to do?

Posted by
intelligentdirect
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Did you figure this out because I ran in to the same issue as you.

Posted by
brian.issist
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Hi, did you figure out this issue because I ran into the same thing.

Posted by
brian.issist
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After Apple made the shift to DEP ID's, I've only ever been able to share with new clients via adding their DEP ID's and the client ordering and downloading via the Custom App's section in Apple Business Manager. When I try to add VPP accounts using their Apple ID I get an "Invalid user type" error in App Store Connect. The "Invalid user type" error has no solutions in another thread in this forum: https://forums.developer.apple.com/message/342011#342011

Posted by
iOSDev74789
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